Customer Support is available to ensure that our customers get the benefit of shopping online without delays, hassles or problems. Our prices reflect our commitment to premium service at a low price. When shopping around be sure to compare satisfaction guarantees and after-sale support. International shipping is available. We are happy to meet or beat most every other retailers prices. If we are having a special price on any item you automatically get the lower price. We believe we offer the best service anywhere on the web. We have been selling stained glass tools and supplies online longer than anybody. We maintain our site ourselves and that is why we can say... "We will not sell or release any information about you to any other company".   Look for the symbol for quantity discounts.

Payment Methods:

Unlike other mail order companies, we do not sell returns as new merchandise. To us returns are a part of doing business. 
Log into your account if you need to request a RMA. Return information can be found here.

Affiliates:
If you are a Web site owner, Stained Glass retailer or Web developer, you can start earning money today and earn up to 10% in referral fees. Associates drive internet traffic to A1stainedglass.com through specially formatted links that allow us to track sales and other activity. Associates earn from 5 - 10% in referral fees on all qualifying revenue made through their links. As your affiliate sales go up... so does your commission. Once your account has been activated you will have access to your Affiliate Account. This is the place where you will build your links, view your traffic and view your earnings reports. Payments sent out once your referral fees reach $50.00.

Participation is Easy and Free & You earn $$$

Complete the online application . Create & post your links to A1stainedglass.com using our Affiliate Product Links generator. Begin tracking your traffic and earnings reports online.  Reports are updated daily.

International Orders are available by simply placing your order as normal. US Postal rates are available at check out. Payment can be made by either using a Credit Card or Money Order made out in US Funds ($) . Some International orders in excess of $500.00 must be paid by International Money Order drawn in US funds ($). Please Note; All our machines are 110v. If you need 220v please contact us prior to placing your order.

Please Note: International orders are subject to additional handling charges, higher shipping rates, and applicable customs, duties and taxes, all of which are the responsibility of the customer. We have no way of knowing or charging import fees, VAT or customs charges for your country. There may be charges required when you pick up your international order. You should contact your customs office or delivery providers BEFORE you make a purchase. Please be aware that many products' warranties do not provide coverage outside the US, and some products may not be exported under any circumstances due to manufacturers' restrictions or US law. A1 Stained Glass makes no representations regarding warranty coverage, compatibility, or serviceability for products that are used outside the US.

*******PAYPAL is not available for international orders, sorry*******

We can appreciate that you would like to save some money, but please do not ask us to mark your package as a “gift” or declare a value that is less than your actual purchase.  This is not only dishonest, it is against the law. Should an item be refused at customs, any refund issued back to the customer will exclude the actual shipping & insurance costs. Certain items may be subject to a restocking fee. Please check with your country’s taxing authority for any questions you may have about import taxes you may have to pay

Freight Forwarding
If you have selected a freight forwarder to receive your package in the US on your behalf, A1 Stained Glass will not responsible for loss or damage to your parcel once it has arrived at your freight forwarder.

International orders will NOT be accepted by Facsimile (FAX) or Purchase Order. International delivery time can sometimes take up to 6 weeks for orders going to destinations outside of the United States and can sometimes be longer depending import process for your country.

Orders are usually processed within 24 to 48 hours after we receive them. Most orders, if received before 2:30 PM Pacific Time, get shipped out that day. If you send a check, allow an extra 7 - 10 days before we ship your order for your check to clear our bank (sorry). Most orders go out UPS Ground but you may choose to upgrade the shipping to 2nd Day or 3 Day for an additional cost. UPS delivery coast to coast is usually 7 to 10 days. Closer destinations are quicker as we are on the West Coast of California. We can not guarantee these delivery times as some items may be temporarily out of stock. We are also at the mercy of UPS to get you your order in a timely fashion. If your order ships out via UPS make sure you check your email or log into your account for the UPS tracking information. Some orders under 1 pound may ship out via US Priority Mail. Let us know if you cannot accept US Postal deliveries. Please allow extra shipping time and charges to areas outside the U.S. You may call or E-mail us for more shipping information.