Compare our return policy against
You will find out our return policy is the best in
Returns MUST be made with in 10 days of receiving your order
to receive a refund. All items returned to us must be in
"factory fresh condition" showing no signs of use or wear. The
items MUST be able to be sold as "NEW". To
receive a complete refund, returns
must include ALL packaging, boxing, accessories and all printed
matter (manuals, warranty cards, etc.) included with your order. Do not
write on an item packaging.
You may log onto your account to request a
return authorization number
Odyssey Buyers -
ALL Odyssey Lamp forms, Lamp Bases and some lamp hardware have a
20% restocking fee. Please call for details before ordering.
All refunds, credits and exchanges are for the
value of the equipment only and do not include shipping charges. Outbound
shipping is occasionally free or reduced, if that item(s) is returned,
normal shipping charges will be deducted from any refund you are eligible
Refused Delivery: If
the carrier returns an item because it was refused or undeliverable, a 20%
restocking fee will apply. If the item was shipped for free or reduced
shipping, normal shipping charges will be deducted from any refund you are
eligible to receive.
You may also call us if you need to return
an order or you need more information on our return policy. There are no
returns on special order items, glass cutters or glass cutting tools
excluding unused Saws and Grinders. We do not accept returns on any
PLEASE NOTE: We will not accept a return
without a prior return authorization number.
If you receive an order that has been
damaged in shipping, contact the shipping company immediately and follow
their instructions. Then call us and we will work at getting you out a new
item as soon as possible.