Compare our return policy against our competitors..... 
                You will find out our return policy is the best in the business.

Returns: Returns MUST be made with in 10 days of receiving your order to receive a refund. All items returned to us  must be in "factory fresh condition" showing no signs of use or wear. The items MUST be able to be sold as "NEW". To receive a complete refund, returns must include ALL packaging, boxing, accessories and all printed matter (manuals, warranty cards, etc.) included with your order. Do not write on an item packaging.

You may log onto your account to request a return authorization number

Odyssey Buyers - PLEASE NOTE:
ALL Odyssey Lamp forms, Lamp Bases and some lamp hardware have a 20% restocking fee. Please call for details before ordering.

All refunds, credits and exchanges are for the value of the equipment only and do not include shipping charges. Outbound shipping is occasionally free or reduced, if that item(s) is returned, normal shipping charges will be deducted from any refund you are eligible to receive.

Refused Delivery: If the carrier returns an item because it was refused or undeliverable, a 20% restocking fee will apply. If the item was shipped for free or reduced shipping, normal shipping charges will be deducted from any refund you are eligible to receive.

You may also call us if you need to return an order or you need more information on our return policy. There are no returns on special order items, glass cutters or glass cutting tools excluding unused Saws and Grinders. We do not accept returns on any used item. 

PLEASE NOTE: We will not accept a return without a prior return authorization number.

   If you receive an order that has been damaged in shipping, contact the shipping company immediately and follow their instructions. Then call us and we will work at getting you out a new item as soon as possible.